Refund & Return Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition as received — unused, unworn, with all tags intact, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at:
shopemporium65@gmail.com

If your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to send your item.

Please note:
Items sent back to us without an approved return request will not be accepted.

If needed, returns must be mailed to the following email address & For questions about returns, feel free to contact us at:
shopemporium65@gmail.com

Damages and Issues

Please inspect your order upon delivery.
Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers)
  • Custom or personalized products
  • Personal care and hygiene items
  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific product, please contact us before purchasing.

Sale items and gift cards are non-returnable.

Exchanges

To get an exchange quickly, follow this process:

  1. Request a return for the item you currently have.
  2. Once your return is approved, place a new order for the replacement item.

This ensures faster processing and product availability.

Refunds

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved:

  • A refund will be issued to your original payment method within 10 business days.
  • Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
shopemporium65@gmail.com